FAQs

Q: Do you ship internationally?
A: Currently, we only ship within the USA. We hope to expand in the future — stay tuned!

Q: How long does it take to process and ship an order?
A: Most orders are processed within 1-3 business days. During high-demand periods, it may take a bit longer. You’ll receive a confirmation and tracking number once your order ships.

Q: Can I request a custom or personalized item?
A: While most of our items are pre-designed, we occasionally offer limited customizations. Feel free to reach out with your request and we’ll let you know if it’s possible.

Q: What is your return or exchange policy?
A: If something arrives damaged or incorrect, contact us within a few days of delivery. We’ll do our best to offer a replacement or refund. Please note that handmade items may have slight variations.

Q: Are your items handmade?
A: Many of our products — including hatchling figurines, skull keepsakes, coffin trinket boxes, and trays — are handmade or crafted in small batches to ensure uniqueness and quality.

Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’re happy to help with changes or cancellations. Contact us as soon as possible to make adjustments.

Q: How do I contact you?
A: You can email us at fantasyfableco@gmail.com or send a message through our website or social media platforms.

Q: Do you restock sold-out items?
A: Some items are limited edition, but we do restock popular products. Follow us on social media or subscribe to our newsletter for updates on restocks and new arrivals.

Q: What payment methods do you accept?
A: We accept most major payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. All transactions are securely processed to protect your information.